Privacy policy.
Effective Date: 11/3/2025
Company: Tenable Nova LLC
Website: www.tenovaai.com
Information We Collect
We collect information that you provide directly to us, including your name, phone number, email address, and company information when you sign up for our services, request a demo, or subscribe to receive text notifications.
We also collect limited technical information automatically, such as IP address, browser type, and usage data to improve our services.
How We Use Your Information
We use the information we collect to:
Provide and improve our services, including ConfirmCrew notifications and updates.
Send you SMS or email communications related to your account, confirmations, or scheduled jobs (only if you have opted in).
Respond to your inquiries and provide customer support.
Comply with legal obligations and protect against unauthorized access or misuse.
SMS Alerts & Text Messaging Policy
ConfirmCrew may send subcontractors and project contacts SMS text messages related to job scheduling, confirmations, delays, rescheduling, and onsite coordination. Message frequency varies based on job volume and scheduling activity.
By opting in through the ConfirmCrew SMS Opt-In page or by replying YES to a scheduling message, you consent to receive job-related text messages from Tenable Nova LLC (ConfirmCrew). Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us at hello@confirmcrew.com.
We do not send marketing or promotional SMS messages. SMS communication is solely operational and related to job scheduling and coordination.
Your phone number will never be shared or sold to third parties.
Full SMS Opt-In Terms: https://confirmcrew.com/sms-opt-in.
Data Sharing and Security
We do not sell or rent your personal information.
We may share limited information with trusted vendors who help us operate our systems (such as email, hosting, or messaging providers). These vendors are bound by data protection agreements and may not use your data for any other purpose.
We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, or misuse.
Cookies and Tracking
We use basic cookies and analytics tools to measure engagement and improve user experience. You can adjust your browser settings to disable cookies if you prefer.
Your Rights
You may request to review, update, or delete your personal information by contacting us at privacy@tenovaai.com. We will respond within a reasonable timeframe.
Changes to This Policy
We may update this Privacy Policy periodically. Any updates will be reflected on this page with a new effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our messaging practices, contact:
Tenable Nova LLC
Email: privacy@tenovaai.com
Website: www.tenovaai.com
To stop receiving SMS messages, reply STOP. For help, reply HELP or email support@tenovaai.com